Frequently Asked Questions
Answers to all your questions about netb24
Accounts, deposits and withdrawals, bonuses, games, and security — you will find detailed answers to everything on this page.
netb24 welcomes you. This FAQ page has been created to provide detailed answers to the most common questions from players in Bangladesh. Below you will find a total of 22 questions and answers arranged in five sections — from opening an account to depositing money via bKash and Nagad, slots and cricket betting, bonus terms, and responsible gaming. If you cannot find your question here, contact our 24/7 live chat support.
Account and Registration
Deposits and Withdrawals
Games and How to Play
Bonuses and Promotions
Security and Responsible Gaming
Section 01
Account and Registration
To create an account at netb24, you will need an active mobile number, a strong password, and your correct name. The registration process is entirely online and can be completed within a few minutes. Make sure to provide accurate information during account verification to avoid any issues with withdrawals.
Each person may operate only one account. Creating multiple accounts goes against the site's rules and carries the risk of account suspension. If you have trouble logging in, reset your password or contact the support team.
Click the "Forgot Password" option on the login page. You will receive a verification code via your registered mobile number or email and can then set a new password. If you run into trouble with this process, contact us directly via 24/7 live chat or at [email protected].
To verify your account at netb24, you need to submit a government-issued ID (National ID card or passport) along with a clear photo of yourself. The verification process is usually completed quickly. Getting verified before making a large withdrawal will save you time later.
Yes, netb24 is fully mobile-friendly. The site can be accessed from any Android or iOS smartphone browser. All games, deposits and withdrawals, and support services work fully on mobile. There is no need to download a separate app.
Section 02
Deposits and Withdrawals
Deposits from bKash to netb24 are usually credited to your account instantly or within a few minutes. The minimum deposit amount is ৳100. Do not forget to enter the correct reference number during the transaction, otherwise processing may be delayed.
Yes, at netb24 you can easily deposit money not only via bKash but also through Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳100. Bank transfers may take a little longer to credit.
The withdrawal process at netb24 is usually completed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳1,000. If your account verification (KYC) is already complete before you request a withdrawal, the process will be even faster.
netb24 itself does not charge any additional processing fees for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges, which are set according to the policies of the respective mobile banking service.
If a withdrawal is pending for more than 2 hours, contact our live chat support right away. Providing the transaction ID and amount will help resolve the issue quickly. In most cases, the problem is caused by incomplete account verification or incorrect payment details.
Section 03
Games and How to Play
To bet on BPL matches at netb24, first go to the Cricket section. Choose your preferred match from the list, select a market (match winner, total runs, wickets, etc.), enter your stake amount, and confirm. With live betting, you can also place bets while the match is in progress.
RTP (Return to Player) is the theoretical rate at which players get back on average over the long term in a given game. Volatility, or variance, indicates how frequently wins occur and how large they can be. High volatility means bigger but less frequent wins; low volatility means smaller but more frequent wins. This information is usually shown in the game's paytable.
Aviator is a crash game by Spribe. As the plane flies, the multiplier keeps increasing. You must cash out before the plane crashes. The longer you wait, the higher the multiplier grows, but the risk increases too. The game can be played on any device at netb24.
Regular casino games are run by computer algorithms. In a live casino, real dealers handle cards or the wheel in real time, and you can watch directly via video streaming. This gives a much more realistic experience. In the netb24 live casino section you will find table games from Evolution Gaming and Ezugi.
Fishing games (such as JILI's Mega Fishing or Bombing Fishing) are a mix of skill and luck. Choosing the right weapon and strategy to catch big fish matters, but which fish appears on screen and when is random. It is wise to keep your bets low while mastering the strategy, then increase your stake.
netb24 only uses games from reputable providers — Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt. Games from these providers are internationally tested by third parties and run on Random Number Generator (RNG) technology, which ensures fair play.
Section 04
Bonuses and Promotions
New players at netb24 receive a 100% bonus on their first deposit up to a maximum of ৳20,000. For example, depositing ৳1,000 gives a bonus of ৳1,000, making your total balance ৳2,000. The bonus is credited automatically when you make your first deposit after creating an account.
A wagering requirement is the total amount you need to bet before the bonus money becomes eligible for withdrawal. The wagering requirement for the netb24 welcome bonus is 10 times (10x) — meaning if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before you can withdraw.
The netb24 VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Your level increases through regular play. Each level comes with weekly cashback — 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum, and up to 1.2% at Diamond.
In general, bonuses are easiest to use on slot games. Some bonuses may be limited to specific games or sections. To find out the full terms and conditions of a particular bonus, check the Promotions page on the site or ask the support team via live chat.
netb24 regularly provides various promotional offers and cashback benefits. In particular, weekly cashback is added automatically for VIP members. Visit the Promotions section of the site regularly to stay updated on all current offers.
Section 05
Security and Responsible Gaming
netb24 uses industry-standard SSL encryption, which keeps your personal information and financial transactions fully protected. Our system undergoes regular security audits and your data is never shared with third parties.
netb24 is for players aged 21 and above only. Age is confirmed during the account verification process. Use of this platform by minors is strictly prohibited. Please make sure that no underage member of your household can access your account.
netb24 believes in responsible gaming. Players can set their own deposit limits, session limits, or a temporary break (self-exclusion). If you feel you are losing control over your play, our support team will help you and can temporarily suspend your account if needed.
To temporarily or permanently close your account, contact our Live Chat Support or send an email to [email protected]. Please include your account details and the duration of the closure with your request. Once self-exclusion is active, you will not be able to log in.
Yes, the netb24 security team monitors suspicious transactions around the clock. If any unusual activity is detected, immediate steps are taken to protect the account. If you suspect unauthorized access to your account, change your password right away and notify support.
The netb24 support team is available 24 hours a day, 7 days a week in Bengali. Click the live chat button on the site for an immediate response. To contact us by email, use [email protected].
Still have questions?
Our support team is here for you in Bengali, 24/7. Chat with us directly via live chat or start playing.