netb24 Privacy Policy

1 Introduction & Definitions

netb24 is a safe and reliable online gaming platform for users in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes how netb24 collects, stores, processes, and protects your personal information.

By using this website or creating an account, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

Key Definitions

"Personal Information" means any information that can directly or indirectly identify you — such as your name, address, email, phone number, financial transaction details, and device-related information.

"Processing" means any operation performed on data, including collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, use, transfer, deletion, or destruction.

2 Data Collection

netb24 may collect the following types of information:

2.1 Information You Provide

Information you voluntarily provide during account registration and use of the platform:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport details (for age verification)
• Payment information (bKash, Nagad, Rocket account numbers or bank details)
• Records of communication with customer support

2.2 Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and device type
• Browser type and version
• Operating system information
• Time and date of site access
• List of pages visited and time spent on them
• Gaming activity and betting history
• Referral source (where you came from before reaching our site)

2.3 Information Received from Third Parties

Where applicable, information about you may be received from identity verification services, financial institutions, or payment processors. Such information is used only for legitimate operational purposes.

3 Purpose of Data Use

We use the collected information for the following purposes:

We never sell your information commercially or use it for any purpose other than those stated in this policy.

4 Data Storage & Security

netb24 follows industry-standard security practices to keep your information safe:

4.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
• Data Encryption: Sensitive information stored on our systems (such as payment details) is protected with strong encryption.
• Firewalls & Access Controls: Strict technical barriers are maintained to prevent unauthorised access.
• Regular Security Testing: Security audits are conducted regularly to identify potential vulnerabilities.

4.2 Data Retention Period

We retain your information for as long as your account is active and as needed to provide our services. Even after an account is closed, certain information may be retained for a set period to meet legal obligations and resolve disputes. Once the required retention period ends, data is securely deleted or anonymised.

4.3 Staff Access

Only authorised staff may access users' personal information, and only as needed to provide services. All staff operate under strict confidentiality agreements.

5 Sharing Data with Third Parties

netb24 does not sell, rent, or commercially distribute your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Trusted third-party organisations that help us operate our services (such as payment processors, identity verification providers, and technology infrastructure providers) may access information on a need-to-know basis. All such organisations are bound by contract to uphold our privacy standards.

5.2 Legal Obligations

Information may need to be disclosed as part of a court order, regulatory authority directive, or any other valid legal process. In such cases, we will disclose only the minimum information legally required.

5.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. If such a change occurs, we will notify you in advance and the new entity will be required to comply with the terms of this policy.

5.4 Game Software Providers

Our game software providers — including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft — may receive limited information for technical purposes. This is solely to ensure fair play and technical functionality of the games.

6 Cookies & Tracking

netb24 uses cookies and similar technologies to improve your browsing experience and to analyse platform usage.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and the basic functionality of the platform. Without these, the site cannot function properly.
• Functional Cookies: Used to remember your preferences and settings (such as language selection).
• Analytical Cookies: Help improve our services by analysing site traffic and usage patterns.

6.2 Cookie Controls

You can block or delete non-essential cookies by changing your browser settings. Please note that disabling certain cookies may affect the proper functioning of some platform features.

7 Your Rights

As a user of netb24, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of your personal information held by us at any time. Send this request in writing to our support team.

7.2 Right to Rectification

If any information in your record is inaccurate or incomplete, you may request that it be corrected. Upon receiving the request, we will make the necessary changes as quickly as possible.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, this right may be limited where legal obligations, ongoing disputes, or active accounts are involved.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. However, processing that is essential for service delivery is outside the scope of this right.

7.5 Right to Lodge a Complaint

If you have any concerns about how your information is handled, please contact us first. We will investigate your complaint and work to resolve it appropriately.

To exercise any of the above rights, send an email to [email protected] or contact our 24/7 live chat.

8 Children's Privacy

netb24 is strictly a platform for users aged 21 or above. We do not intentionally collect any personal information from minors.

The registration process includes an age verification step, and if an account belonging to a person under 18 comes to our attention, we will immediately close that account and delete the information collected.

If you believe a minor has registered on our platform, please notify us at [email protected].

9 Changes to This Policy

netb24 may update this privacy policy from time to time to reflect changes in its business practices, technology, or legal requirements.

For significant changes, we will notify you by email or through a notification on the platform. Continued use of the platform after any changes will be considered as your acceptance of the updated policy.

We recommend checking this page regularly. The "Last Updated" date at the top of the page will change with each update.

10 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We aim to resolve all privacy-related requests within 30 business days. Complex requests may take additional time, and you will be informed in advance if that is the case.

Your privacy is very important to us. netb24 is committed to handling your information with transparency and integrity at all times.