netb24 Terms and Conditions

1 General Terms

These terms and conditions ("Terms") apply to the use of the netb24 platform and all related services. By accessing the netb24 website or using any of its services, you are considered to have fully accepted these Terms.

1.1 Scope of Terms

These Terms apply to all products and services of netb24, including slot games, cricket betting, live casino, fishing games, and other interactive entertainment services. These Terms may be updated from time to time.

1.2 Changes to Terms

netb24 reserves the right to amend these Terms at any time without prior notice. Updated Terms will take effect as soon as they are published on the website. Continued use of the platform after that point will be considered acceptance of the amended Terms. We therefore recommend visiting this page regularly.

1.3 Applicable Law

netb24 operates as a safe and reliable platform. All operations are conducted in accordance with international fair play standards, and user data is protected through SSL encryption.

2 Account Registration

To fully enjoy netb24's services, you must create a personal account. You are required to provide accurate and complete information during the registration process.

2.1 Registration Requirements

• Each individual may create only one account.
• All information provided at the time of registration must be truthful and verifiable.
• Accounts created with false information will be permanently closed.
• Transferring or selling an account to a third party is strictly prohibited.
• Multiple accounts operated from the same household or address are subject to review.

2.2 Identity Verification (KYC)

In the interest of safety and security, netb24 may request documents to verify your identity at any time. Withdrawals above a certain limit may be temporarily suspended until identity verification is completed.

3 Age Restrictions and Eligibility

All netb24 services are for adults only. We have a strict policy regarding minors.

3.1 Geographic Eligibility

netb24 operates in specific regions. Use of the platform from regions where online gaming or betting is prohibited under local law is not permitted. It is the user's own responsibility to confirm this.

3.2 Account Eligibility

• Individuals who are not employed by netb24 but have a conflict of interest with netb24 may not open an account.
• Individuals whose accounts were previously closed at netb24 may not create a new account.
• Individuals who have been excluded voluntarily or otherwise are prohibited from creating a new account.

4 Account Security

It is your responsibility to ensure the security of your account. Keep your login details confidential and do not share them with anyone.

4.1 Password and Login

• Use a strong password and change it regularly.
• Do not share your password with anyone — netb24 will never ask for your password.
• If you log in on someone else's device or a public computer, log out when you are done.

4.2 Unauthorized Access

If you suspect unauthorized access to your account, notify us immediately through our 24/7 live chat support. If you fail to report in time, netb24 will not be held responsible for any activity that occurred during that period.

4.3 Multiple Devices

You may access your account from multiple devices. However, having more than one active session on the same account at the same time may trigger a security alert.

5 Deposits and Withdrawals

netb24 supports the most popular payment methods in Bangladesh and guarantees fast transactions.

5.1 Deposit Terms

• Minimum deposit: ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• Deposit funds must come from your own account — third-party payments are not accepted.
• If a suspicious transaction is identified, netb24 reserves the right to reject or suspend that deposit.

5.2 Withdrawal Terms

• Minimum withdrawal: ৳1,000.
• Standard processing time: 15 minutes to 2 hours.
• Account verification must be completed before withdrawals can be made.
• Withdrawals may be restricted while an active bonus wagering requirement is in progress.
• Withdrawal funds will be returned to the same payment method used for the deposit.

5.3 Failed Transactions

If a transaction fails or is delayed due to technical reasons, please contact our support team via live chat. In the case of a failed transaction, the funds will be returned to the source account.

6 Bonuses and Promotions

netb24 offers attractive bonuses and promotional deals for new and existing members. These bonuses are subject to specific terms.

6.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳20,000. A 10x wagering requirement applies before the bonus can be withdrawn.

• Example 1: ৳1,000 deposit → ৳1,000 bonus → total balance ৳2,000.
• Example 2: ৳42,000 deposit → ৳20,000 bonus → total balance ৳62,000.

6.2 Wagering Requirements

A specified amount must be wagered before bonus funds can be withdrawn. For the welcome bonus, this amount is 10 times the bonus. Withdrawing before the wagering requirement is met will result in the bonus being cancelled.

6.3 VIP Program

netb24's VIP program has 5 tiers, each offering weekly cashback benefits:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.5% weekly cashback.
• Gold: up to 0.7% weekly cashback.
• Platinum: up to 1.0% weekly cashback.
• Diamond: up to 1.2% weekly cashback.

6.4 Bonus Abuse

If strategic minimum betting to earn bonuses or other abusive activity is identified, the bonus will be cancelled and the account may be suspended.

7 Betting Rules

All games and betting activities on netb24 are governed by set rules. Specific rules apply to each game or betting category.

7.1 Cricket Betting

Betting is available on BPL, IPL, T20 World Cup, ICC tournaments, and other international cricket events. Bets placed before a match starts are valid; live odds apply during mid-match situations. If a match is cancelled due to a natural disaster or other reasons, bets will be automatically refunded.

7.2 Slots and Casino Games

All slot and casino games are operated in accordance with the respective game provider's guidelines. Each game has its own betting limits and rules, which are displayed in the game interface.

7.3 Technical Errors

If a game is cancelled during play due to a technical error, the bet for that round will be refunded. Results produced as a consequence of a software or hardware fault will be considered void.

7.4 Manipulation and Fraud

If an account is suspected of involvement in match fixing, manipulation, or any form of fraud, it will be closed immediately and all winnings will be cancelled.

8 Prohibited Activities

The following activities are strictly prohibited in order to maintain a fair environment on the netb24 platform:

• Creating multiple accounts to collect bonuses.
• Using automated bots or scripts to play games.
• Attempting unauthorized access to another user's account.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to exploit platform vulnerabilities or technical errors.
• Harassing or behaving improperly toward other members.
• Operating an account under a false identity.
• Making deposits using third-party funds.

9 Responsible Gaming

netb24 believes in responsible gaming. We are mindful of the wellbeing and financial security of our members.

9.1 Setting Limits

You can set deposit, betting, and loss limits on your account. Use this feature to keep your gaming budget under control.

9.2 Voluntary Break

If you feel that gaming is having a negative impact on your life, please let our support team know. We will help you set a temporary or long-term break on your account.

9.3 Professional Support

Gaming addiction is a serious issue. If you or someone you know is affected, please seek professional mental health support. You can find more information on our Responsible Gaming page.

10 Privacy & Data

Protecting your personal information is very important to us. netb24 keeps all data secure using SSL encryption technology.

10.1 Data Collection

We collect information provided at registration, transaction details, and platform usage data. This information is used solely for service improvement and security.

10.2 Data Sharing

We do not share your personal information with third parties except where required by law. For more details, please read our Privacy Policy.

10.3 Cookie Policy

netb24 uses cookies to improve user experience. By using the platform, you consent to the use of cookies.

11 Service Changes & Suspension

11.1 Right to Modify Services

netb24 reserves the right to change, add, or remove its services, game portfolio, payment methods, or other features at any time. Members will be notified in advance of major changes where possible.

11.2 Maintenance Breaks

The platform may be temporarily unavailable due to routine maintenance and upgrades. Any bets placed that are cancelled during this time will be refunded.

11.3 Account Closure

You may request to close your account at any time. Before closure, all bonuses will be cancelled and any valid balance may be withdrawn.

netb24 reserves the right to close an account for the following reasons: breach of terms and conditions, suspected fraud, failure to verify age, or prolonged inactivity.

12 Dispute Resolution

Any disputes or complaints will be handled with the aim of reaching a peaceful resolution. We place the highest importance on our members' satisfaction.

12.1 Filing a Complaint

If you have any issue or dispute, please first contact us through our 24/7 live chat support. Our team will work to resolve your complaint promptly.

12.2 Email Contact

For complex matters, you may send us detailed information by email: [email protected]

12.3 Final Decision

In all disputes, the decision of netb24 shall be considered final. However, we are committed to reviewing every complaint through a fair and transparent process.